Data & Technology for the 3Waters Sector
Metrico delivers smart water management software and specialist field services - empowering councils and utilities with the intelligence to serve their communities better.
Connecting data to decisions
From specialist GIS tools for council teams to operational field services, Metrico closes the gap between raw water data and the insight needed to act on it.
GIS Applications
Find My Meter and Leak Manager give field and office teams a live spatial view of your water network.
View products →Operational Services
Meter reading, leak detection, route data management and meter configuration - carried out by our experienced field team.
View services →Data & Analytics
Business intelligence, AI/ML over water data, data strategy and system integration - tailored for the 3Waters sector.
View services →Leak Detection
Automated leak reporting from data extracts, plus adhoc field confirmation - so no leak goes unaddressed for long.
View services →Digital Transformation
Business process management and system integration consulting to modernise how your water utility operates end-to-end.
About us →Purpose-built for New Zealand's 3Waters authorities
Metrico is not a generic utilities platform adapted for water. Every feature, every workflow and every data model is designed from the ground up for drinking water, wastewater and stormwater management in the New Zealand context.
- Complements existing council billing and asset systems
- Designed for NZ council Contact Centre, Finance and Reticulation teams
- Software that handles shared meters (1:many) and multi-meter properties (many:1)
- Field-ready mobile tools for meter readers
- AI and ML capabilities tuned to water consumption data
Let's find the right solution for your organisation
Whether you're looking to modernise your customer experience or improve field operations, we'd love to hear about your challenges.
Software that works the way water teams do
Specialist council tools that give field and office teams live visibility of your water network.
Spatial intelligence for water networks
A suite of web-based mapping tools that give council staff a live, accurate picture of the water network — from meter locations to leak hotspots.
Find My Meter
An online map for customers to see exactly where their water meter is located. Simple, fast, and searchable by address.
- Interactive map showing meter location
- Search by property address
- Displays: Meter ID, whether a shared meter...
- Data fields fully configurable by council
- Accessible on any device, no login required
Find My Meter+
The council staff version of Find My Meter - with richer data, operational fields and the detail field teams need to act quickly.
- All Find My Meter features, plus:
- Current leak status, per meter
- Latest water metrics (eg. readings, consumption, average daily use)
- Additional asset attributes for operations
- Data fields configurable
- Restricted to authorised staff users
Leak Manager
A council staff tool that maps network leaks with severity filters - so Contact Centre, Finance and Reticulation teams can apply resources where they matter most.
- Network-wide leak map with severity filters
- Prioritised view for field crews
- Supports Contact Centre, Finance and Reticulation teams
- Enables efficient resource allocation for best outcomes
Expertise in the field and at the desk
Metrico's services span hands-on water meter operations right through to strategic data and technology consultancy - all grounded in deep 3Waters sector knowledge.
Operational Services
Reliable, experienced field delivery for water utilities - from routine reads to specialist leak investigations.
Regular Meter Reading
Scheduled reads to support monthly, quarterly and washup billing cycles.
Adhoc Meter Reading
Final reads, leak confirmation reads and other unscheduled requirements handled promptly.
Water Meter Data Extraction
Structured data extraction and automated generation of leak reports from meter data.
Route Data Management
Maintaining and optimising meter reading routes for efficiency and accuracy.
Meter Configuration
Setup, programming and commissioning of water meters to your specifications.
Leak Detection
Field-based leak detection using specialist techniques and equipment.
Data & Technology Consultancy
Strategic and technical advisory to help water utilities unlock the full value of their data.
Data Analytics & Business Intelligence
Turn raw water data into actionable insights - dashboards, reports and KPIs tailored to your team.
AI & Machine Learning
Application of AI and ML models over water-related data for anomaly detection, forecasting and more.
Data Strategy
Frameworks and roadmaps to improve how your organisation collects, manages and uses data.
System Integration
Connecting your water management systems, billing platforms and field tools into a coherent whole.
Digital Transformation
Business process management and change leadership to modernise how your utility operates.
From data to decisions - faster
Water data is complex
Tariff structures, shared meters, multiple billing cycles and diverse meter types demand specialist understanding. Metrico brings that to every engagement.
AI that understands your sector
Our AI and ML capability is applied specifically to water consumption patterns - not adapted from generic models. That means more relevant insight, faster.
Integration without disruption
We connect new tools to your existing systems without replacing what works - minimising disruption while maximising the value of your current investment.
Strategy grounded in operations
Because we also deliver field services, our technology strategy is grounded in operational reality - not just theory.
Ready to talk about your challenges?
Whether you need field support or strategic advice, we'd love to understand your situation.
Grounded in New Plymouth. Built for New Zealand.
A specialist data and technology company serving the 3Waters sector - with deep operational roots and a forward-looking technology vision.
Born from experience in the field
Metrico was founded in New Plymouth - with a clear focus: help New Zealand's water utilities get more from their data. Our founders came from the water sector, which means we understand the challenges councils and utilities face from the inside out.
We started with consultancy: BPM reviews, business case writing, UWM pilots, data management and project management. This was followed by operational services: managing meter installations, leak detection, data management, performance dashboards - building practical expertise in how water networks really work. That grounding informs everything we build.
Over time, we expanded into software, developing GIS applications specifically for the 3Waters context. Today, Metrico bridges the gap between field operations and digital intelligence.
-
01
Consultancy & Data roots
Providing advice and expertise to councils; particularly in the 3Waters domain.
-
02
First software tools
Developed our first GIS applications to support council staff with live network visibility - Find My Meter and Find My Meter+.
-
04
Operational Services
Specialist field services - meter reading, data extraction and reading data management for water service companies.
What makes Metrico different
Sector Specificity
Everything we build is for the 3Waters sector. No generic platforms, no adaptation work - just tools and services purpose-made for water utilities.
End-to-End Capability
From field operations to strategic AI - we span the full value chain. That means you work with one trusted partner, not a patchwork of vendors.
NZ-Grounded
Based in New Plymouth, built for New Zealand. We understand local council structures, billing systems and regulatory context intimately.
Operational Realism
Because we work in the field, our software reflects how meters, leaks and customers actually behave - not how a spec document imagined they would.
Customer Empowerment
Our portal places consumption data, billing transparency and leak alerts directly with the customer - reducing Contact Centre load and improving satisfaction.
Future-Ready
AI, machine learning and digital transformation are not add-ons for Metrico - they are core capabilities we apply today, ready to grow with your needs.
Ready to work with people who get water?
We're a small, specialist team who care about our work. If you have a challenge, a project idea, or just want to explore what's possible - we'd love to hear from you.
We'd love to hear from you
Whether you have a question about our products, need a demo, or want to discuss a project - get in touch and we'll respond promptly.
Let's talk
Metrico is based in New Plymouth, New Zealand. We work with councils and water utilities across New Zealand - reach out to start a conversation.